We welcome any and all emails, however we ask that you first browse our FAQ’s
to see if your question has already been asked in the past.
General
1.1 - How do we get started with the setup of a website?
1.2 - What is the procedure and how long does it take to get a website up and running?
1.3 - How do I keep my personal information private?
1.4 - Can anyone see the password I use to login?
Undergraduate
2.1 - I would like our website to look different than any other site on our campus. What role can I play in designing our website?
2.2 - I was told that our chapter can not use any company that is not licensed through the Greek Licensing. Are you licensed vendor?
2.3 - What happens when I graduate? Do I lose access to the website?
2.4 - We already have a website, would we be able to keep our current web address/domain name?
2.5 - We would like to use PayPal to link donations via our website. Is that possible?
Alumni
3.1 - How does your websites benefit me as an Alumnus?
3.2 - I am involved with an Alumni Association of my Greek Organization. Do you have anything for my group?
Administrator
4.1 - Who can be the administrator for my chapter’s website?
4.2 - As the administrator, how much control do I have over the content of the website?
4.3 - I am leaving my position as the web administrator and not able to teach my replacement how the website works. Will Chapter Communications help?
4.4 - Do you have to know any specific web coding (HTML) or programs to update the website?
4.5 - What support contact options do you have?
Advisors
5.1 - What about Risk Management?
5.2 - I would like to see what the undergraduates have in their permission level. How do I go about viewing this material?
5.3 - What do the National Organizations think about your web services?
University Administration
6.1 - I like what Chapter Communications is doing for the individual chapters, but I would like to incorporate the entire Greek Community. Do you have anything that will work for us?
Pricing and Contracts
7.1 - How long is our contract?
7.2 - What happens if our Chapter is kicked off campus has our charter revoked or is no longer part of our Universities Greek system for another reason? Are we still liable for our contract?
7.3 - My chapter has small fundraisers throughout the year. Can our contract be put on a payment plan?
Affiliates and Vendors
8.1 - I have a business that caters to Greeks and was wondering if we could do some cross promotional marketing. Is this possible?
Technical and Support
9.1 - If I am having trouble using my website who can I go to for help?
9.2 - I see that some chapters have videos, slideshows and music on their sites. Will you provide us with these options?
9.3 - We need some very custom graphics and or flash movie done for our website. Is there a charge?
Miscellaneous
10.1 - What office file types are allowed for upload?
10.2 - What are the image formats that are allowed?
10.3 - Can we use HTML coding in the text boxes?
General
1.1 - How do we get started with the setup of a website?
Simply contact us through our contact page and we will walk you through the process.
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1.2 - What is the procedure and how long does it take to get a website up and running?
The steps to getting your site up and running are quick and easy. We begin by emailing you an "Items Needed" e-mail, which consists of requests of specific information and items directly related to your organization. Once you send back the email with the items requested, your site will then go into build mode. Once in build mode, your site will take from 7-10 business days to complete. Once your site has been completed, we will notify you in an email that contains your login information and support materials. From there you will have the ability to update the website anytime. Please note that our support team is here to answer any questions you have during this process and anytime after your site is completed.
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1.3 - How do I keep my personal information private?
All of your personal information is stored within the private areas of the website. Only registered users to your website may view your personal information.
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1.4 - Can anyone see the password I use to login?
No. Once created or changed, the password appears as stars (*****). This ensures that your password stays safe; however we recommend that your Chapter Communications password be unique and not a word that you use for other passwords.
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Undergraduate
2.1 - I would like our website to look different than any other site on our campus. What role can I play in designing our website?
We currently have 40+ different designs for you to select from. Within each template, you are free to pick the color scheme and graphics associated with that template. While two sites have the same template, they could look vastly different depending on the types of colors and graphical identity. When submitting your site to be built, you even have the option to link another site that you like, so our artist can try and duplicate that site's look and feel.
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2.2 - I was told that our chapter can not use any company that is not licensed through the Greek Licensing. Are you licensed vendor?
Yes. We are currently licensed with all organization that are partners with Greek Licensing.
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2.3 - What happens when I graduate? Do I lose access to the website?
As long as your chapter continues to use Chapter Communications you will always have access to your site. Your status will change from undergraduate to alumni, which may mean some changes in permission or access depending on your administrator, however you will still have access to the private site.
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2.4 - We already have a website, would we be able to keep our current web address/domain name?
Depending on the URL, this is a yes and no answer. If you have private domain already registered such as http://www.dgillinois.com, it is very easy for us to switch that over to our system and keep that same address alive for your new website. If you are using a free site that gives you an extension like http://www.freesite.com/dgillinois, we cannot use that URL for your new site. Also, if you use and want to continue to use a university domain, such as http://www.uiuc.edu/dgillinois, we cannot do that either. For both options that we can't build sites on, we can give you a redirect page, that will redirect people who visit the old site link, directly to the new site that is built by us.
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2.5 - We would like to use PayPal to link donations via our website. Is that possible?
Yes, you may embed a PayPal link anywhere in the site; however we also have a payment processing service. We do charge a 2.9% plus 18 cents processing fee for each transaction. Just contact us for more information!
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Alumni
3.1 - How do your websites benefit me as an Alumnus?
Our websites allows for alumni permission levels, groups, message boards, picture galleries and contact information. This is a great way to keep up date with not only the organization as a whole, but your fellow Brothers/Sisters.
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3.2 - I am involved with an Alumni Association of my Greek organization. Do you have anything for my group?
Definitely. We would be more than happy to build a website for you Alumni Association. Your new website will have all the same site features as a regular chapter website.
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Administrator
4.1 - Who can be the administrator for our website?
When a site goes live, we make certain members administrators per the organization's request. At that time and from there on out, they have the ability to add or delete new administrators with a click of a button.
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4.2 - As the administrator, how much control do I have over the content of the website?
As an administrator, you have total control of your website and may update every content aspect of your website immediately. We have created a control panel and editing features that makes updating your website as easy as typing a MS word document.
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4.3 - I am leaving my position as the web administrator and not able to teach my replacement how the website works. Will Chapter Communications help?
Of course! Our support staff loves teaching new administrators on how to use the site, as well as help with any transition between officers/executive members.
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4.4 - Do you have to know any specific web coding (HTML) or programs to update the website?
No. We have created a sophisticated but easy website update manager so clients may update their website as easily as typing a MS word document. Every tool required to update your website will be provided for you once you login as an administrator. The information entered will automatically update on the live website. It’s that simple! We have had web administrators with no web experience create some of the most stunning and thorough websites.
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4.5 - What support contact options do you have?
We have several. Monday through Friday (9 a.m. - 6 p.m. CST) you can reach us via our toll free number 888.270.0757. Also during these times, you can reach us via messenger (AIM) at 'ChapterComm'. If you are in our Admin Control Panel, you may use the 'Contact' tool to get in touch with us via email or just email us directly at support@chaptercommunications.com. We also have support on the weekends via email only, however this support is limited unless an emergency.
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Advisors
5.1 - What about Risk Management?
We know that Risk Management is an important issue with your organization and we have taken this into consideration when designing our system. Our websites have screening technology to avoid embarrassment and potentially harmful content from making it onto your site, as well as certain Administrator approved only sections that approve posts, events or pictures, before they are made public. These along with a thorough Terms and Conditions agreement that protects us and your organization, we feel as adequate when covering the Risk Management issue.
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5.2 - I would like to see what the undergraduates have in their permission level. How do I go about viewing this material?
Your web administrator has access to all levels of the site. Contact this person to receive the administration password.
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5.3 - What do the National Organizations think about your web services?
During this past year, we have gone to many Regional Greek and Greek Council specific conferences. At these conferences, it has been our pleasure to meet with many National Board members and discuss our product and their needs. We are currently working with 5 National organizations and plan on meeting with others in the near future. If you would like to schedule a meeting with our staff, please contact us via the contact page.
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University Administration
6.1 - I like what Chapter Communications is doing for the individual chapters, but I would like to incorporate the entire Greek Community. Do you have anything that will work for us?
Glad you asked. We have Greek Life packages, which encompasses the whole Greek Community, to include administration. This is advantageous on a campus organizational outlook and on the total cost outlook for the whole committee. Since we are setting up and maintaining a community, rather than a few chapters, we will give EVERYONE a discount across the board. This is a great way to uniform communication and management within your community. If you have any more questions, please contact us via the contact page.
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Pricing and Contracts
7.1 - How long is our contract?
Contracts are good for one year. However, we strongly urge organizations to get a full Chapter Communications experience, and use us for at least two years. This allows an organization time to implement the tools and see how they affect the new members as well as some newly graduated alumni.
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7.2 - What happens if our Chapter is kicked off campus has our charter revoked or is no longer part of our Universities Greek system for another reason? Are we still liable for our contract?
This will be handled in a case by case basis, however if your Chapter decides to leave on your own accord due to low membership or a change in your university that was not your fault, you are not obligated to fulfill your contract.
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7.3 - My chapter has small fundraisers throughout the year. Can our contract be put on a payment plan?
With more than 90% of our staff going through Greek systems while in college, we understand that there can be some tough times. We are willing to work with you, need it be a monthly, quarterly, or yearly billing cycle.
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Affiliates and Vendors
8.1 - I have a business that caters to Greeks and was wondering if we could do some cross promotional marketing. Is this possible?
You bet! Please feel to contacts us via the contact page with any question or ventures you might have.
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Technical and Support
9.1 - If I am having trouble using my website who can I go to for help?
Please refer to FAQ 4.5.
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9.2 - I see that some websites have videos, slideshows and music on their sites. Will you provide us with these options?
Sure will. We can do these pretty easily, so just contact us on the procedure and we will be more than happy to assist you.
Return to Top | Technical and Support
9.3 - We need some very custom graphics and or flash movie done for our website. Is there a charge?
Most changes to a websites appearance is free of charge, however if your websites needs a drastic change or a very lengthy and detailed flash movie, we will have to charge you for the time spent. We are happy to design custom images or flash movies; however there will be a charge depending on size of the project. Most graphic changes can be made relatively easily and they are free of charge, but if you have a special event coming up that you need a whole separate graphic/flash designed for, then we would have to set a price on the time. Please contact us via the contact page for prices.
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Miscellaneous
10.1 - What office file types are allowed for upload?
Microsoft Word, Excel, Access, PowerPoint and Adobe PDF’s are currently the only allowed file types.
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10.2 - What are the image formats that are allowed?
Currently, .jpg’s are the only allowed type.
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10.3 - Can we use HTML coding in the text boxes?
Sure can!! In our text editor section, you can switch to 'Source' view and edit the HTML to your heart's content.
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